Privacy

Our Privacy Policy tells you what will happen to any personal data that you provide to us as a result of using this website.

The information is written for the benefit of general visitors to the website - if you are a From Dust subscriber (or become one) we process a wider range of personal data and deal with a broader range of privacy-related issues. Users are provided detailed information about this during the engagement process.

Personal Data You Provide

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.

How We Use Your Personal Data

We use the data you provide via this website to: communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms; monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used; operate our business more effectively, for example: we seek feedback and use this to help improve our service.

Our “Lawful Reasons” For Processing Your Personal Data

The “General Data Protection Regulation” (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data: we operate on the basis of “consent” when sending newsletters and we operate on the basis of “legitimate interest” when communicating with you in other ways (e.g. when responding to your enquiry).

How Long We Keep Personal Data

Your personal data is used to create your From Dust account if you choose to create one; this is stored indefinitely unless you request for your account to be deleted.

Transfer of Personal Data

From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand, and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, Dropbox, and MailChimp).

Questions or Complaints

In the first instance we hope you will contact us directly with any questions or complaints email us. However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/

Our Use of Google Analytics

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) ' Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network.